"We’re incredibly sorry that this happened and we want to acknowledge that this should have been handled better."

Dune: Awakening Devs Are Reimbursing Players After Accidentally Turning A PvE Zone Into PvP

"We’re incredibly sorry that this happened and we want to acknowledge that this should have been handled better."

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Now Playing: Dune: Awakening - 5 Things To Know

Funcom noted that it will be working to "reimburse vehicles and items (to the best of our ability) to players who were impacted by this," and that those affected can find reimbursed items in the in-game "Claim Rewards" tab by the end of the week.

The developer also outlined some of its other goals for future updates, which includes removing "all identified exploits (third party cheat engines, client hacks, or in-game exploitation of game mechanics)," as well as adding in more quality of life features, and fixing numerous ongoing gameplay issues. It also noted how it's fixed things like account/permission spoofing, vehicle ownership takeover, durability repair, and building dismantle item duplication.

For those who have been affected by item and vehicle loss due to bugs, as opposed to the recent update, Funcom asked for your patience as it currently has a long backlog of customer support requests. It's aiming to deal with these as quickly as it can, including for closed tickets from players who weren't reimbursed properly when the developer wasn't able to around launch. Funcom also said the game has an entire team dedicated to mitigating vehicle and item loss on server crashes, disconnects, server mesh transfers, and travelling between maps.

If you're curious about trying the game out for yourself despite its teething issues, check out our Dune Awakening review.

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This story originally appeared on: GameSpot - Author:UK GAG